Refund & Return Policy

Last updated: [update this date after editing]

We want you to be happy with your purchase. This policy explains how refunds and returns work depending on how you paid.

1. Cash on Delivery (COD) Orders

For COD orders, no online payment is collected — you pay the rider when the order arrives. Because of this:

• If you refuse delivery or the item is faulty on arrival, contact the seller or support and the order will be marked Cancelled — no refund step is needed since no money was collected in advance.
• If you already paid in cash and there is a genuine issue with the order, please contact support so we can arrange the right resolution with the seller directly.

2. Card (Stripe), JazzCash, and PayFast Orders

For orders paid online, once we confirm a refund is due:

• The refund is issued back to the original payment method used at checkout — we cannot send a refund to a different card, wallet, or bank account.
• Refunds are processed through the payment gateway (Stripe / JazzCash / PayFast) as soon as the seller or admin approves the refund request.
• Once issued, funds typically appear back in your account within 5–10 business days, depending on your bank or wallet provider's own processing time — this part is outside our control.
• Order status will show as Refunded once the refund has been confirmed by the payment gateway.

3. When You Are Eligible for a Refund

You may request a refund if:

• The item received is damaged, defective, or significantly different from what was described.
• The order was cancelled by the seller/admin before shipping.
• The item never arrived within the expected delivery window.

4. When a Refund May Not Apply

• Change of mind after an item has already been shipped, unless the seller's individual listing states otherwise.
• Items marked as final sale, personalized, or hygiene-sensitive (e.g. certain beauty/cosmetic items), where stated on the product page.
• Damage caused by misuse after delivery.

5. How to Request a Refund

1. Go to My Orders and open the order in question.

2. Contact the seller or our support team through the chat/support option, explaining the issue (photos help if the item is damaged).

3. Once approved, the seller/admin marks the order as refunded, which triggers the actual gateway refund automatically for online payments.

6. Contact Us

For any refund or return question, contact us at: [add your support email here]